--- title: Refunds description: Refunds --- [Skip to content](https://hub.endorphine.ca/en/base-de-connaissances/remboursement#main-content) - [English](https://hub.endorphine.ca/en/base-de-connaissances/remboursement) - [French - Canada](https://hub.endorphine.ca/fr-ca/base-de-connaissances/remboursement) English Show submenu for translations [![Endorphine](https://hub.endorphine.ca/hs-fs/hubfs/Logo%20Endorphine%20(1)%20(1).png?width=325&height=82&name=Logo%20Endorphine%20(1)%20(1).png)](https://hub.endorphine.ca/fr-ca/base-de-connaissances?hsLang=en) Open main navigation Close main navigation - - [English](https://hub.endorphine.ca/en/base-de-connaissances/remboursement) - [French - Canada](https://hub.endorphine.ca/fr-ca/base-de-connaissances/remboursement) English Show submenu for translations - [Soumettre une demande de support](https://tally.so/r/3NgA1W) [Soumettre une demande de support](https://tally.so/r/3NgA1W) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [Base de connaissances • Endorphine (en)](https://hub.endorphine.ca/en/base-de-connaissances?hsLang=en) 2. [Search](https://hub.endorphine.ca/en/base-de-connaissances/search?hsLang=en) 3. [Modify or refund an order](https://hub.endorphine.ca/en/base-de-connaissances/search?hsLang=en#modify-or-refund-an-order) # Refunds ## The refund module allows you to cancel all or part of an order and issue a refund to the customer. Follow the steps below to process a refund. **1. Access the order to be refunded** **Option 1: Search by order** Go to the **Search** section from the left-hand menu. ![IMG\_0622](https://hub.endorphine.ca/hs-fs/hubfs/IMG_0622.jpeg?width=670&height=438&name=IMG_0622.jpeg) Search for the order using a **name, email address, or reference number**. Click the desired order to view its **details** (items, amount paid, etc.). Click the **three vertical dots** on the right side of the screen, then select **Edit or refund order**. ![IMG\_0623](https://hub.endorphine.ca/hs-fs/hubfs/IMG_0623.jpeg?width=670&height=437&name=IMG_0623.jpeg) **Option 2: Search by specific product** Go to the **Search** section from the left-hand menu. ![IMG\_0624](https://hub.endorphine.ca/hs-fs/hubfs/IMG_0624.jpeg?width=670&height=434&name=IMG_0624.jpeg) Search for the item concerned in its associated section (**Tickets, season subscriptions, rentals, or reservations**). Click the **reference number** of the item to access the order. ![IMG\_0625](https://hub.endorphine.ca/hs-fs/hubfs/IMG_0625.jpeg?width=670&height=439&name=IMG_0625.jpeg) Follow the same steps as in Option 1 to initiate the refund. ![IMG\_0626](https://hub.endorphine.ca/hs-fs/hubfs/IMG_0626.jpeg?width=670&height=438&name=IMG_0626.jpeg) **2. Select the items to refund** Once on the refund page, you will see **all items included in the order**. Select the **items to be refunded**. You can choose to **remove or keep** the products associated with the order. ![IMG\_0628](https://hub.endorphine.ca/hs-fs/hubfs/IMG_0628.jpeg?width=670&height=435&name=IMG_0628.jpeg) **3. Define the refund** The refund can be issued as a **fixed amount (dollars)** or as a **percentage (%)**. Providing a **reason for the refund is required**. This reason will appear on the customer’s order and in the **Customer reason** section included in the email sent to the customer. If **service fees** were charged, you can choose whether or not to refund them. ![IMG\_0630](https://hub.endorphine.ca/hs-fs/hubfs/IMG_0630.jpeg?width=670&height=438&name=IMG_0630.jpeg) **4. Confirm and process the refund** Once the refund is confirmed, an **automated email** will be sent to the customer with the details. The refund takes **5 to 10 business days**, depending on the payment method used. ![IMG\_0629](https://hub.endorphine.ca/hs-fs/hubfs/IMG_0629.jpeg?width=670&height=436&name=IMG_0629.jpeg) **Modification and Refund History** After a **order modification** or **refund**, you can view the **modification history** to track the changes made to the order. ![IMG\_0693](https://hub.endorphine.ca/hs-fs/hubfs/IMG_0693.jpeg?width=670&height=435&name=IMG_0693.jpeg)   - [Dashboard](https://hub.endorphine.ca/en/base-de-connaissances/dashboard?hsLang=en) - [Bookings](https://hub.endorphine.ca/en/base-de-connaissances/bookings?hsLang=en) - [Search](https://hub.endorphine.ca/en/base-de-connaissances/search?hsLang=en#main-content) - [Modify or refund an order](https://hub.endorphine.ca/en/base-de-connaissances/search?hsLang=en#modify-or-refund-an-order) - [Analysis](https://hub.endorphine.ca/en/base-de-connaissances/analysis?hsLang=en) - [Operations](https://hub.endorphine.ca/en/base-de-connaissances/operations?hsLang=en#main-content) - [Configuration](https://hub.endorphine.ca/en/base-de-connaissances/configuration?hsLang=en#main-content) - [Activities](https://hub.endorphine.ca/en/base-de-connaissances/configuration?hsLang=en#activities) - [Lodging](https://hub.endorphine.ca/en/base-de-connaissances/configuration?hsLang=en#lodging) - [Payments and terminals](https://hub.endorphine.ca/en/base-de-connaissances/configuration?hsLang=en#payments-and-terminals) - [Rental equipment](https://hub.endorphine.ca/en/base-de-connaissances/configuration?hsLang=en#rental-equipment) - [Optimization](https://hub.endorphine.ca/en/base-de-connaissances/configuration?hsLang=en#optimization) - [Team](https://hub.endorphine.ca/en/base-de-connaissances/team?hsLang=en) - [Mobile validator](https://hub.endorphine.ca/en/base-de-connaissances/mobile-validator?hsLang=en) - [Self-checkout](https://hub.endorphine.ca/en/base-de-connaissances/self-checkout?hsLang=en) - [FAQ](https://hub.endorphine.ca/en/base-de-connaissances/faq?hsLang=en) - [ZEC](https://hub.endorphine.ca/en/base-de-connaissances/zec?hsLang=en#main-content) - [Sectors, bodies of water, and quotas](https://hub.endorphine.ca/en/base-de-connaissances/zec?hsLang=en#sectors-bodies-of-water-and-quotas) - [Customer account](https://hub.endorphine.ca/en/base-de-connaissances/zec?hsLang=en#customer-account) - [Check-in and check-out declaration](https://hub.endorphine.ca/en/base-de-connaissances/zec?hsLang=en#check-in-and-check-out-declaration) - [Events](https://hub.endorphine.ca/en/base-de-connaissances/events?hsLang=en) [![Logo Endorphine (1) (1)-1](https://hub.endorphine.ca/hs-fs/hubfs/Logo%20Endorphine%20(1)%20(1)-1.png?width=250&height=63&name=Logo%20Endorphine%20(1)%20(1)-1.png "Logo Endorphine (1) (1)-1")](https://www.endorphine.ca/)  © Tous droits réservés