--- title: Rescheduling description: Rescheduling --- [Skip to content](https://hub.endorphine.ca/en/base-de-connaissances/replanification#main-content) - [English](https://hub.endorphine.ca/en/base-de-connaissances/replanification) - [French - Canada](https://hub.endorphine.ca/fr-ca/base-de-connaissances/replanification) English Show submenu for translations [![Endorphine](https://hub.endorphine.ca/hs-fs/hubfs/Logo%20Endorphine%20(1)%20(1).png?width=325&height=82&name=Logo%20Endorphine%20(1)%20(1).png)](https://hub.endorphine.ca/fr-ca/base-de-connaissances?hsLang=en) Open main navigation Close main navigation - - [English](https://hub.endorphine.ca/en/base-de-connaissances/replanification) - [French - Canada](https://hub.endorphine.ca/fr-ca/base-de-connaissances/replanification) English Show submenu for translations - [Soumettre une demande de support](https://tally.so/r/3NgA1W) [Soumettre une demande de support](https://tally.so/r/3NgA1W) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [Base de connaissances • Endorphine (en)](https://hub.endorphine.ca/en/base-de-connaissances?hsLang=en) 2. [Operations](https://hub.endorphine.ca/en/base-de-connaissances/operations?hsLang=en) # Rescheduling From the left-hand menu, go to **Operations** and click **Rescheduling**. **Item to reschedule** You can reschedule different types of activities or rentals through the Endorphine platform. Select the item concerned, whether it is a specific activity or rental equipment that you want to reschedule. **Rescheduling date** Select the date you want to reschedule. **Rescheduling period** Two options are available: - **All day:** If the rescheduling applies to the entire day. - **Start and end time:** If the rescheduling applies to a specific period of the day, enter the start and end times for the rescheduling. **Reason for rescheduling** You must provide a reason for the rescheduling. This reason will be sent to all customers who have booked the activity or rented the equipment concerned. This communication helps explain why the rescheduling was necessary and maintain good communication with customers. ![IMG\_0594](https://hub.endorphine.ca/hs-fs/hubfs/IMG_0594.jpeg?width=670&height=436&name=IMG_0594.jpeg) ![IMG\_0595](https://hub.endorphine.ca/hs-fs/hubfs/IMG_0595.jpeg?width=670&height=434&name=IMG_0595.jpeg) **Customer follow-up** Once the rescheduling is completed, customers will automatically be redirected to the reservation process. They will be able to select a new available date for the activity or equipment they originally booked. **Reschedule directly from an order** You can also reschedule an order directly from the customer’s order. This makes it easier to handle an individual customer’s request without going through the bulk rescheduling process and rescheduling all orders. - [Dashboard](https://hub.endorphine.ca/en/base-de-connaissances/dashboard?hsLang=en) - [Bookings](https://hub.endorphine.ca/en/base-de-connaissances/bookings?hsLang=en) - [Search](https://hub.endorphine.ca/en/base-de-connaissances/search?hsLang=en#main-content) - [Modify or refund an order](https://hub.endorphine.ca/en/base-de-connaissances/search?hsLang=en#modify-or-refund-an-order) - [Analysis](https://hub.endorphine.ca/en/base-de-connaissances/analysis?hsLang=en) - [Operations](https://hub.endorphine.ca/en/base-de-connaissances/operations?hsLang=en#main-content) - [Configuration](https://hub.endorphine.ca/en/base-de-connaissances/configuration?hsLang=en#main-content) - [Activities](https://hub.endorphine.ca/en/base-de-connaissances/configuration?hsLang=en#activities) - [Lodging](https://hub.endorphine.ca/en/base-de-connaissances/configuration?hsLang=en#lodging) - [Payments and terminals](https://hub.endorphine.ca/en/base-de-connaissances/configuration?hsLang=en#payments-and-terminals) - [Rental equipment](https://hub.endorphine.ca/en/base-de-connaissances/configuration?hsLang=en#rental-equipment) - [Optimization](https://hub.endorphine.ca/en/base-de-connaissances/configuration?hsLang=en#optimization) - [Team](https://hub.endorphine.ca/en/base-de-connaissances/team?hsLang=en) - [Mobile validator](https://hub.endorphine.ca/en/base-de-connaissances/mobile-validator?hsLang=en) - [Self-checkout](https://hub.endorphine.ca/en/base-de-connaissances/self-checkout?hsLang=en) - [FAQ](https://hub.endorphine.ca/en/base-de-connaissances/faq?hsLang=en) - [ZEC](https://hub.endorphine.ca/en/base-de-connaissances/zec?hsLang=en#main-content) - [Sectors, bodies of water, and quotas](https://hub.endorphine.ca/en/base-de-connaissances/zec?hsLang=en#sectors-bodies-of-water-and-quotas) - [Customer account](https://hub.endorphine.ca/en/base-de-connaissances/zec?hsLang=en#customer-account) - [Check-in and check-out declaration](https://hub.endorphine.ca/en/base-de-connaissances/zec?hsLang=en#check-in-and-check-out-declaration) - [Events](https://hub.endorphine.ca/en/base-de-connaissances/events?hsLang=en) [![Logo Endorphine (1) (1)-1](https://hub.endorphine.ca/hs-fs/hubfs/Logo%20Endorphine%20(1)%20(1)-1.png?width=250&height=63&name=Logo%20Endorphine%20(1)%20(1)-1.png "Logo Endorphine (1) (1)-1")](https://www.endorphine.ca/)  © Tous droits réservés