Rescheduling

From the left-hand menu, go to Operations and click Rescheduling.

Item to reschedule

You can reschedule different types of activities or rentals through the Endorphine platform. Select the item concerned, whether it is a specific activity or rental equipment that you want to reschedule.

Rescheduling date

Select the date you want to reschedule.

Rescheduling period

Two options are available:

• All day: If the rescheduling applies to the entire day.
• Start and end time: If the rescheduling applies to a specific period of the day, enter the start and end times for the rescheduling.

Reason for rescheduling

You must provide a reason for the rescheduling. This reason will be sent to all customers who have booked the activity or rented the equipment concerned.

This communication helps explain why the rescheduling was necessary and maintain good communication with customers.

Customer follow-up

Once the rescheduling is completed, customers will automatically be redirected to the reservation process. They will be able to select a new available date for the activity or equipment they originally booked.

Reschedule directly from an order

You can also reschedule an order directly from the customer’s order.

This makes it easier to handle an individual customer’s request without going through the bulk rescheduling process and rescheduling all orders.