Users – frequently asked questions (FAQ)

Reservations

1. I would like to modify my reservation

Please contact the station, organization, or establishment where you made your reservation directly. Modification policies vary by partner.

2. I would like to cancel my reservation

Contact the station or organization responsible for your reservation directly to find out about the applicable cancellation policy.

3. I did not receive my confirmation email

Check your spam or junk email folder. If you still cannot find your confirmation, contact the organization where you made your reservation.

4. How can I find my reservation?

Check the confirmation email you received when you made your purchase or contact the organization concerned.

Payments

1. My payment was declined

Make sure your card information is correct and that your financial institution has authorized the transaction.

2. I was charged but did not receive a confirmation

Wait a few minutes and check your email. If you still do not receive a confirmation, contact the organization concerned.

The payment gateways used are Stripe, Square, and Nuvei.

3. Can I get a refund?

Refunds are handled by the organization where you made your purchase. Please contact them directly.

User account

1. I forgot my password

Use the Forgot password option available on the login page.

2. I want to update my personal information

Log in to your account and go to the My profile section.

3. I cannot log in

Check that your email address and password are correct. If the issue persists, use the password reset option or contact us at support@endorphine.ca.

Tickets and reservations

1. Where can I find my ticket, season pass, or reservations?

Your reservation is included in the confirmation email or is available in your user account by clicking Log in at the top right of the home page.

2. Can I transfer my ticket to another person?

This depends on the policies of the organization responsible for the event or activity. Please contact them directly for more information.

Technical support

1. The website is not working properly

Try refreshing the page, clearing your cache, or using another browser. If the issue persists, you can contact us at support@endorphine.ca.

2. I receive an error message when making a reservation

Take a screenshot of the error message and contact the organization where you are trying to make a reservation or Endorphine technical support at support@endorphine.ca.

3. Who should I contact for help?

For questions regarding a reservation, refund, or activity, contact the organization concerned directly.

For technical issues related to the platform, contact Endorphine support at support@endorphine.ca.